Mission-Aligned Consulting: Dodging the Pitfalls of Misguided Advisors

In the intricate and high-stakes realm of medical transport, air ambulance companies must navigate a labyrinth of challenges and potential pitfalls. When engaging with a consultant, you expect that their expertise and experience will assist in the strong development of your program. However, the reality is that not all consultants are created equal. Some may lack the necessary qualities, and hiring them can be detrimental to your program.

It’s crucial to find a consultant whose mission and values align with yours, as they will be the beacon that illuminates the path, ensuring that you can provide critical services without faltering. Here are five key topics to consider when evaluating a consultant for your air ambulance program:

Expertise in Relevant Regulations

A consultant must be deeply knowledgeable about the aviation industry as well as healthcare regulations. They should guide you through FAA regulations, aeromedical certification & accreditation processes, and healthcare compliance, including patient privacy laws and medical protocols. Their expertise should help you maintain the highest standards of safety and legality, which are non-negotiable in the medical transport industry.

Operational Efficiency and Sustainability

The right consultant will understand the importance of operational efficiency in running an air ambulance service. They should offer strategies to optimize medical & flight operations, crew scheduling, equipment/supply management. Their advice should help you reduce unnecessary costs without compromising the quality of patient care or the safety of your operations.

Learn how our process works here, and how we seamlessly integrate with your team.

Quality and Continuity of Care

In medical transport, the continuity of care from ground to air to the receiving facility is critical. A consultant should have a proven track record in establishing protocols that ensure seamless transitions in patient care. They should be advocates for quality improvement, helping you implement the latest in medical technology and training to enhance patient outcomes.

Risk Management and Emergency Preparedness

A consultant should assist you in developing comprehensive risk management plans. This includes pre-, intra-, and post-transport phases of quality management and utilization review. They should help you conduct regular risk assessments and training drills, ensuring that every member of your team is prepared for the unexpected.

Communication and Relationship Building

Finally, a consultant should excel in communication and help you build strong relationships with hospitals, insurance companies, and regulatory bodies. They should facilitate transparent and effective communication strategies that keep all stakeholders informed and engaged. A consultant who helps you foster these relationships will be invaluable to the growth and reputation of your service.


Choosing the right consultant for your air ambulance company is a decision that carries significant weight. The consultant you choose should not only help you avoid pitfalls but also be a catalyst for growth and excellence. By verifying expertise on these five critical areas, you can ensure that your consultant will be a true partner in your mission to provide lifesaving transport services.

To learn how we align to your mission & values to help you succeed, reach out today.