Developing key performance indicators (KPIs) is a valuable process for any medical transport company, especially if performance needs to be measured for a specific goal (like preparing for accreditation). KPIs give teams focus on defined targets and function as a valuable measure of success for businesses and clinical care.
When teams of any kind have KPIs, they are provided with clear objectives to aim for and milestones by which progress can be gauged. Ultimately, developing new KPIs that are effective and relevant helps people in the industry make educated decisions.
With the stringent requirements for accreditation set forth by EURAMI, CAMTS, NAAMTA, CAAS, and Joint Commission International, developing effective, useful KPIs is critical. There are five vital steps to developing appropriate and beneficial performance indicators:
- Establish the context for your key performance indicators
- Why are we tracking this?
- Identify the goals of your organization
- What are we trying to demonstrate?
- Define metrics of success
- Where is the threshold for our metrics?
- Make KPIs accessible
- Who is gathering and/or tracking the data?
- Reference KPIs consistently
- When do we review our KPIs and associated metrics?
If you’re preparing for accreditation, KPIs can help you gauge your readiness and identify shortcomings that must be addressed prior to audits.
In any performance-minded organization, KPIs play an essential role in maintaining standards, reaching goals for new standards, and drawing attention to deficiencies.
Clarity is essential when prioritizing your group’s objectives. In order to obtain that clarity, you must identify the circumstances that will influence the how, when, what, why, and who of your KPIs.
This includes customer relationships, key partners, and value propositions. It should also include the customers and market segments that can benefit from your organization reaching its goals.
Keep your goals qualitative and brainstorm KPIs, focusing on how they can measure performance. Some questions to keep in mind to help you formulate KPIs include:
- What makes this outcome important?
- How will we measure progress toward this outcome?
- What is the ideal outcome?
- What actions will influence attaining that outcome?
- Who is responsible for the outcome?
- How often should progress be reviewed and adjusted?
It’s also helpful to sort your goals into categories that align with your timeline or project life stages, such as initiation, planning, executing, and closure.
Whatever your goals are, you must clearly define which metrics are most important to attaining them. Whether you identify which metrics are most important for finances, accreditation, or anything else, make sure your teams use metrics with which your teams are familiar.
KPIs don’t see much use if they are out of sight from those who are responsible for making strides toward your organization’s goals. A great way to make KPIs accessible is to add them to product roadmaps or goal timelines online.
To enhance progress and focus on your organization’s goals, KPI visibility must be kept high. They should be referenced to measure improvement and accreditation qualifications if that is the goal. Once KPIs become a routine, integral part of your organization, defining, creating, and using them will become second nature. For expert assistance in preparing for accreditation and more, contact us at Medical Transport Accreditation & Compliance.